Customer Experience Manager

País :
España
Comunidad Autónoma :
Islas Baleares
Provincia :
Islas Baleares
Población :
PALMA DE MALLORCA
Categoría :
Comercio
Tipo de contrato :
Indefinido
Jornada laboral :
Completa
Experiencia :
2 - 5 años
Idioma :
Inglés(Alto)

Descripción de la empresa

RALPH LAUREN es líder en el diseño, marketing y distribución de Productos Premium en cuatro categorías: Moda, Hogar, Accesorios y Fragancias. Después de 40 años, la reputación y la imagen distintiva de RALPH LAUREN se ha revelado constantemente a través de una amplia línea de productos, de marcas y de mercados
internacionales.

Descripción del puesto

Ralph Lauren is an American Company specialized in the fashion-retail sector with presence in 47 countries through 239 stores in the world. The Company's brand names—including Ralph Lauren Collection, Ralph Lauren Purple Label, Double RL, Polo Ralph Lauren for men, women and children, Polo Sport, Polo Golf, Lauren Ralph Lauren, Chaps, Club Monaco and Ralph Lauren Home—constitute one of the most widely recognized families of consumer brands.

On the occasion of the opening of our new Ralph Lauren Store in the Festival Park Outlet located in Mallorca, Ralph Lauren is looking for a Customer Experience Manager to be part of this challenging project.

Position summary:
-Embrace and Demonstrate the RL Brand philosophy & EMEA values
-Lead & develop the team to deliver Ralph Lauren(RL) Experience excellence whilst maximizing sales opportunities.
-Deliver the retail initiatives to support the Brand business vision & increase productivity
-Execute the Brand Presentation guidelines to further enhance the RL Experience.
-Collaborate with the Store Managers team to reach the commercial goals.
-Intermediate position within the Store Managerial Structure with potential and possibilities of development in medium/long term.

Perfil

Requirements:
  • More than 4 years of professional experience in a similar role in Retail sector. Demonstrated experience managing successfully high volume of sales, products and clients.
  • Very appreciated experience in luxury sector.
  • Proactive, positive and dynamic personality.
  • High customer and people service orientation. Experience leading teams.
  • Good social and communication skills.
  • Essential advanced level of English. Very appreciated other languages (French, German, etc.) Managing of MS Office.