Dutch Team Leader - Fashion

País :
España
Comunidad Autónoma :
Cataluña
Provincia :
Barcelona
Población :
BARCELONA
Categoría :
Comercio
Tipo de contrato :
Indefinido
Jornada laboral :
Completa
Sueldo :
Salary: 16.960 euros gross/year + up to 3160,4 euros gross/year in bonus
Experiencia :
< 2 años
Fecha de inicio :
Full-time (39 hours/week) and Obra y Servicio contract
N° referencia :
MN
Idioma :
Holandés(Bilingüe)

Descripción de la empresa

SELLBYTEL is one of the leading European service providers for Customer Management Solutions with more than 8.000 employees worldwide. SELLBYTEL Group is present on five continents - with five hubs, 26 locations and 31 local offices. Our clients belong to the top 500 business companies in the sectors IT and hi-tech, telecommunications, automotive, financial services, health care and commerce.

We are a dynamic company in constant growth. Please find more about us on our corporate website www.SELLBYTEL.com

Descripción del puesto

Are you interested in Fashion?
We are looking for a Team Leader for a leading Fashion Brand in Spain.

Responsibilities

Training and coaching
-Train the new agents in the reception of calls
-Prepare all agents to give an answer to customers in hard to solve situations.
-Identify weak points in agents and report to supervisor.
-Training planning and identification of team training needs
-Assure all agents have the same level of training.

User Contact: Answering calls as advisor profile

Customer Contact
-Work with the client to make sure all processes are being controlled and all agents are following them.
-Identify the issues anticipating client's complains.
-Permanently in touch with the client with regards to new product, technical issues or any other aspect of the Project to be always informed of changes and updates, new applications, training... with meetings or conference calls.
-When there is not enough information about an issue be in contact with the client to obtain the necessary information.

We offer
-Full-time (39 hours/week) and Obra y Servicio contract
-Schedule: Monday to Friday, from 13.00 to 22.00
-Salary: 16.960 Euros gross/year + up to 3160,4 Euros gross/year in bonus
-Opportunity to join an international team

Perfil

Requirements
-High/native level of Dutch
-Flluent Spanish or English desirable
-Excellent customer service abilities 
-Experience in a dynamic working environment
-Excellent communication skills (verbal and written)
-Resolutive
-Conflict management
-Related work experience

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.