Client Care And After - Specialist

País :
España
Comunidad Autónoma :
Comunidad de Madrid
Provincia :
Madrid
Población :
MADRID
Categoría :
Venta al por menor
Tipo de contrato :
Temporal
Jornada laboral :
Completa
Experiencia :
2 - 5 años
Fecha de inicio :
6 meses
Idioma :
Inglés(Alto)

Descripción de la empresa

For more than 150 years, men and women at Louis Vuitton have shared the same spirit of excellence and passion, reaffirming their expertise every day, the world over. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Explore, develop, innovate, create... Every journey is unique. Today, Louis Vuitton invites you to discover your own.

Descripción del puesto

As the ambassador of Client Care and After-Sales in the Madrid Serrano Store, your responsabilities are to leverage your expertise while partnering with the Store team.

REPAIRS
•Assess if products are defective or repairable and answer technical questions relative to defects and repairs
•Provide clients with repair options and all necessary information (cost, turnaround time…)
•Perform in store repairs for leather goods and accessories
•Develop and maintain relationships with local repair and alterations centers
•Send watches, jewelry, and shoes to authorized repair locations
•Follow-up with client repairs on a weekly basis
•Partner with logistics manager and ship defective products to appropriate warehouse
•Answer technical questions relative to repairs, defective but also products
•Order spare parts for repairs and client orders
PERSONALIZATION AND OPERATIONS
•Responsible for gathering, organizing, ordering and facilitating the special orders business; including, Made To Order and Mon Monogram, from the time of the order until the time of delivery and provide regular status updates to clients
•Liaison between the corporate special orders department and the store
•Perform and train other staff on hot stamping
•Follow all policy and procedure to ensure and maintain accuracy and shrink requirements.
•Participate in necessary supply stocking/restocking.
•Process transfers of products between other LV stores.
•Maintain the highest standard of housekeeping and organization both on and off the sales floor
CLIENT RELATIONS
•Manage client inquiries ranging from providing information and recommendations about merchandise and services in order to meet client needs
•Serve as point person for client issues, handling difficult situations in the best interest of both the client and company
•Handle clients via phone providing excellent customer service using tact and diplomacy

Perfil

  • Advanced level of Spanish, high level of English.
  • Excellent presentation and interpersonal skills; able to communicate effectively both verbally and in writing.
  • Punctuality and schedule flexibility are essential. Week-ends and evenings may required.
  • Excellent problem solving skills with internal/external clients
  • Act as a role model and lead by example
  • Computer literacy is a must
  • Be fashion-forward, and have a passion for the fashion/luxury-goods industry
  • Be a team player; pro-active attitude
  • Ability to learn quickly and maintain a high performance level in a fast-paced environment
  • Ability to solve problems with diplomatic manners
  • Advanced level of Spanish, high level of English.
  • Excellent presentation and interpersonal skills; able to communicate effectively both verbally and in writing.
  • Punctuality and schedule flexibility are essential. Week-ends and evenings may required.
  • Excellent problem solving skills with internal/external clients
  • Act as a role model and lead by example
  • Computer literacy is a must
  • Be fashion-forward, and have a passion for the fashion/luxury-goods industry
  • Be a team player; pro-active attitude
  • Ability to learn quickly and maintain a high performance level in a fast-paced environment
  • Ability to solve problems with diplomatic manners