Customer Service

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Experiencia :
2 - 5 años
Idioma :

Descripción de la empresa

Established in 1990, Lorena Canals designs and produces rugs and textile accessories that are both stylish and practical. Made from 100% cotton, these rugs are machine-washable, meeting the needs of modern lifestyles.

Everything began when the founder asked herself: “Why can’t we wash our rugs at home?” With no suitable solution on the market, she set off to make her own. Today, Lorena Canals has become a reference in Home Decor, both for children and grown-ups.

With two own factories in India and offices in Barcelona and New York, the designer works side by side with more tan 150 artisans who take care of every detail in the most handmade elaboration process. The brand prides itself on quality in every aspect of production, from the finest raw materials to socially responsible labor practices.

Nowadays, Lorena Canals has a wide network of distributors operating worldwide and more than 2.500 points of sale, making its products available in more than 40 countries.

You are welcome to join our ever-growing family!

Descripción del puesto

We are looking for a native English speaker to be in charge of our customer service department.
-Interact with our B2B and B2C customers via email, telephone, instagram and facebook
-Solve users doubts through all digital channels
-Develop, improve and implement new processes withint the customer service department
-Answer potential clients about product and services questions
-Ensure service standards and mantain high customer satisfaction


-English and Spanish mnadatory -excellent written and verbal communication
-Ability to use a positive language
-Strong problem solving skills
-Patience on a daily basis
-Customer oriented approach
-Good learning ability and fast adaptation to changes

-Experience of minimum 3 years in a similar role