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Customer Service Representative Intern - Outside Office Hours

País : España España

Comunidad Autónoma : Cataluña

Provincia : Barcelona

Población : BARCELONA

Categoría : Comercio

Tipo de contrato : Prácticas

Jornada laboral : Completa

Experiencia : Estudiante

Descripción de la compañía

ALOHAS is a Barcelona-based fashion-forward brand that uses sustainable production and encourages responsible shopping through an on-demand business model. We adapt to the latest trends by launching monthly drops embracing elevated styles and customers receive their purchased items approximately six to eight weeks later.
Video presentation:
https://www.elle.com/es/moda/tendencias/a33322070/zapatos-sandalias-alohas-firma-espanola-video-elle-inside/

HOW IS WORK WITH US:
ALOHAS offers more than fashion: a responsible shopping experience and the chance to participate in the fight against overproduction in the industry. Working at ALOHAS is enjoyable while still demanding. It is a place where we take pride in learning from one another and strive to embody sustainability as a way of life beyond the workplace. All in all, we love what we do, and it shows!

BENEFITS AT ALOHAS
You will be part of an innovative Spanish startup
You will work in a young, creatively, proactively, with good communication and a high level of the energy team
You will have a flexible schedule
You will get special employee discounts on our products
Our office is in the heart of the city 10 minutes walk from Paseo de Gracia
We take care of the coffee and fruit in the office
100% Remote Working if preferred
We take care of the happiness and the professional growth of our workers

Descripción del puesto

We are looking for a Customer Service Representative, to work for a leading Fashion Brand headquartered in Barcelona during outside office hours, in the envenings and weekends.

The Customer Service Representative will be responsible for providing an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase our sales.

WHAT YOU WILL DO:

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Perfil

YOU WILL BE:

Patient and empathic
Ability to gain immediate credibility and trust
Well organized, reliable, and thorough
The ability to work well as part of a team as well as independently
First-class written, verbal, and interpersonal skills
Data accuracy
Attention to detail
Native level of English and French or Germany
PC and system literate
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