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Store Manager - Madrid Serrano

País : España

Comunidad Autónoma : Comunidad de Madrid

Provincia : Madrid

Población : MADRID

Categoría : Venta al por menor

Tipo de contrato : Indefinido

Jornada laboral : Completa

Experiencia : 2 - 5 años

Descripción de la compañía

Founded in 1978, the Gianni Versace S.r.l. is one of the leading global fashion design houses. Under the Artistic Direction of Donatella Versace since 1997, Gianni Versace S.r.l. designs, manufactures and distributes fashion and lifestyle products including haute couture, women and men ready-to- wear, jewelry, watches, accessories, fragrances and home collection.
Gianni Versace S.r.l. is part of Capri Holdings Limited global fashion luxury group.

Descripción del puesto

Business development

Ø Analyze the business, propose and implement action plans to reach qualitative and quantitative objectives, improve results, support key business strategies.

Ø Partners with the Area Manager to maximize sales and margin goals. Responsible for the sales and KPIs performance of the store.

Ø Partner with the Area Manager to prepare periodical reporting on competitors, product, potential opportunities

Ø Analyzes and manages sell through. Identifies and communicates regularly with division heads on product availability and market trends to maximize productivity.



Team Management

Ø Sets personalized objective for the year for every team member and follows-up along the year to in order to develop behavior, performance and capabilities

Ø Creates a dynamic environment. Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations

Ø Sets achievable goals and targets, and ensures the staff follows Company guidelines and is held accountable for achieving set goals.

Ø Attract, develops and leads a high performance team through effective training, coaching and/or motivational activities.

Ø Ensure the in-store follow-up after trainings delivered on the brand, products, operations and soft skills.

Ø Plan and Conduct daily and weekly in store briefings to motivate, to set objectives and show how to reach them Support with informative and inspiring participation the new staff onboarding experience.

Ø Assures staff is groomed, inviting, professional, and knowledgeable on product and related company information.



Client Management

Ø Ensures superior customer service standards, through constant follow up with the team, in order to deliver the Versace experience

Ø Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions.

Ø Encourages team members to focus on what they would like their clients to feel during a Versace experience (Sense of Family, Powerfully Desirable, Electrified and Entertained).



CRM

Ø Monitor the team on managing their customer database, ensure they take actions to maintain a long term relationship with customer and maximize sales opportunity.

Ø Support the organization of in-store & promotional events, liaising with merchandising & PR team



Store Management

Ø Ensure the stock and the backroom are effectively managed in an organized manner according to the guidelines

Ø Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels .

Ø Remains in compliance with operational and company policies and procedures, and assures all policies are enforced.

Ø Demonstrates proficiency in managing operational costs, and balancing all related budgetary expenses in a cost efficient manner.

Ø Ensures store presentation and visual merchandising standards are maintained according to company directives, and applies strategies to deliver best results through merchandising and visual representation.

Perfil


Profile 

Ø Bachelor’s degree in Fashion or Business preferred 

Ø Three to five years of experience in retail management – luxury experience preferred. 

Ø Full understanding of specialty retail, including business development, visual merchandising and store operations 

Ø Computer skills to include operation of retail point of sale system, Word, Excel and email 

Ø Strong relationships skills and ability to maintain long-term with clients and community and understands the needs and changes of the market. 

Ø Strong team management skills, demonstrating capabilities to make people grow personally and professionally. 

Ø Leadership, confidence, organization skills, critical thinking and problem solving skills. 

Ø Strong verbal and written communication skills 

Ø Ability to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities. 

Ø A positive, outgoing, high energy personality that is entrepreneurial, sales focused and has the ability to take full ownership of the store’s business at all levels 
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