Store Operations Manager Madrid Ortega f/m

“Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness.

Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism.

*The Little Dictionary of Fashion

** Published in English as Talking About Fashion

Job Title: Store Operation Manager

Career path: Operation Path

Reporting line: Hierarchical, Store Director / Assistant Store Director & Functional, Country Operation Manager

Directly reporting to the Store Director, and functionally to the Country Operation Manager, the Store Operation Manager effectively ensures the smooth running of the day to day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers and implementing business driving initiatives.

Being the owner of operational excellence, he/she constantly seeks to improve in-store process by developing and implementing innovative initiatives and action plan.

He/she provides “Manager on Duty” coverage (Assist.Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He/she supports client experience by assisting Managers and S.A on the sales floor as needed.

He/she will receive advanced training by HQ and participate to punctual seminars.

Missions Description:

Stock Management & Logistics

• Supervise, support and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers and shipments etc.), including ecommerce shipping to Regional Digital warehouse.
• As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures and best practices by all team members to strengthen loss prevention: in particular, manage the annual BISE (Best In Stock Excellence) certification
• Organize inventory management (weekly cycle counts and annual inventory)

Process/internal control

• In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates)
• Be responsible for staff training on policy & process

Care Services (Repairs & Returns)

• Supervise all after-sales requests : monitor client correspondence and follow up with administrative tasks,
• Review after-sales reports and initiate action plan as needed
• Be responsible for staff training on Care Services guidelines

Till & Cash Management

• Supervise till operations
• Be responsible for expense control

Store Systems Referent

• Be the referent for all “back-office” tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census/Cycle Count) : ensure staff training, adoption and correct use in the store
• Realize ad hoc demands concerning equipment / application access in E-services
• Support the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc.)

Facilities Management

• Supervise supplies needs (uniform/consumable supplies)
• Maintenance and store upkeep

This role is best suited to a candidate with a (FRONT) managerial position, an experience of at least 7 years, ready to work on weekends. We also require him/her to hold the following qualifications and attributes:

Strong understanding of Customer Service needs and Customer priorities
Innovative, proactive and strategic
Team-focused with a desire to collaborate effectively
Organized, methodical and rigorous
People management skills
Communication skills

The position is based in one of our boutiques in Madrid and is currently available.

The company Christian Dior Couture is committed to the respect of the privacy of each of his Talent. For any question concerning the protection of your personal data from Dior, please contact us at the following address: [email protected]
Encouraging inclusion and diversity in all its forms, Christian Dior Couture has been committed since its creation to its employees being able to be themselves and to be accepted in all their uniqueness within the Maison.