CHRISTIAN DIOR COUTURE
“Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior
Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness.
Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism.
*The Little Dictionary of Fashion
** Published in English as Talking About Fashion
Job Title: Store Operation Manager
Career path: Operation Path
Reporting line: Hierarchical, Store Director / Assistant Store Director & Functional, Country Operation Manager
Directly reporting to the Store Director, and functionally to the Country Operation Manager, the Store Operation Manager effectively ensures the smooth running of the day to day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers and implementing business driving initiatives.
Being the owner of operational excellence, he/she constantly seeks to improve in-store process by developing and implementing innovative initiatives and action plan.
He/she provides “Manager on Duty” coverage (Assist.Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He/she supports client experience by assisting Managers and S.A on the sales floor as needed.
He/she will receive advanced training by HQ and participate to punctual seminars.
Missions Description:
Stock Management & Logistics
Supervise, support and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers and shipments etc.), including ecommerce shipping to Regional Digital warehouse.As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures and best practices by all team members to strengthen loss prevention: in particular, manage the annual BISE (Best In Stock Excellence) certification Organize inventory management (weekly cycle counts and annual inventory)Process/internal control
In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates) Be responsible for staff training on policy & process Care Services (Repairs & Returns)
Supervise all after-sales requests : monitor client correspondence and follow up with administrative tasks, Review after-sales reports and initiate action plan as needed Be responsible for staff training on Care Services guidelines
Till & Cash Management
Supervise till operations Be responsible for expense control
Store Systems Referent
Be the referent for all “back-office” tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census/Cycle Count) : ensure staff training, adoption and correct use in the store Realize ad hoc demands concerning equipment / application access in E-services Support the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc.)
Facilities Management
Supervise supplies needs (uniform/consumable supplies)Maintenance and store upkeep
