BOTTEGA VENETA
We are currently seeking a Fixed-term Client Advisor from May to September who will report to the Store Manager as part of our dynamic team in Ibiza.
How you will contribute
Finalize sales targets achievements in line with company strategyUse effective selling techniques to maximize the business potential of the storesContribute to build team working sharing information and best practicesCollect and update customer information to ensure an efficient use of CRM and Client BookUphold respect of the company standards and proceduresKeep stock info updated and follow store-to- store transfer request proceduresCultivate customer relationshipsDeliver excellence in customer service in alignment with the company standardsPerforms with energy and passionIs proactive and flexible, gives useful ideas for everyday activities.Efficiently manages time to accomplish the tasks assignedIs goals oriented, improves KPIs and effectively closes salesRepresents Bottega Veneta Brand imageUnderstands luxury, the collections and fashion trendsIs knowledgeable and curious to discover something new on several topics (art, photography, cultural events...)Has an informal, genuine and conversational approachCreates an engaging and emotional client experience offering the best-in-class service, in line with Bottega Veneta Client JourneyIs connected and able to build and maintain a diversified client portfolioEmbraces the clienteling culture of building strong and long-term relationship with clientsIs able to understand what clients like and wantCurates the collection with a personalized approachWorks on silhouettes, brings alternative items to get clients to discover more about the collectionWith the creative vision in mind, confidently advices clients as to how they can style the piecesIs able to provide more solutions to clients in terms of sales channel offered, embracing new technologiesHas a positive approach, contributes to teamwork, adapts to different personalities, seeks support from and provides support to colleaguesKnows and applies company policies, procedures and guidelinesKeeps the stock tidy, knows and monitors stock deliveries and availabilitiesCommunicates in a timely manner out-of-stock merchandise and any other useful informationWho you are
Excellent customer and service attitude and high flexibility to adapt to several types of customersSales experience preferably in fashion & luxury contextsExcellent communication and empathic skills Commercial results orientationGood team playerMultitasking, flexibleCapacity to work in a fast moving, dynamic and stressing environmentEmbraces the Brand and openly expresses being mindful of brand aesthetic and vision A good understanding of fashion, art and luxuryPays attention to details and strives to meet quality luxury standardsSolution orientatedIs open to feedbackHas a learning attitude, is personally committed to continuously improving performanceFluent in Spanish and English
