CHRISTIAN DIOR COUTURE careers empleo

ABOUT CHRISTIAN DIOR COUTURE House of Dreams, House of Talents. “Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness. Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism. *The Little Dictionary of Fashion ** Published in English as Talking About Fashion PURPOSE OF THE JOB We are looking for a temporary Sales Assistant to join our amazing team at Christian Dior Couture in Madrid at El Corte Ingles. As Dior Ambassador, the Sales Assistant’s responsibility is to contribute to the brand sales growth in the store, represent the brand values and be active in outstanding customer service. YOUR IMPACT You can implement valuable actions and strategies covering the following areas of responsibilities: SALES Achieve sales objectives through the effective use of sales techniques Demonstrate strong product expertise, engage clients through the details and stories of our products Know the daily objectives and Key Performance Indicators (KPI) Identify customer expectations and advise them on products as well as add-on sales Provide a retail ceremony to all customers and go to an extra mile Understand how to handle customer database and clienteling MANAGEMENT OF THE RELATIONSHIP WITH CLIENTS Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication Develop local and international client book with the ability to recruit and develop top clients Problem-solving in partnership with the management team to ensure that each client issue is properly resolved to the benefit of the business and the client BACK-OFFICE SUPPORT Contribute to product reception, quality control before sale, and update the stock after sales, when necessary Elaborate and supervise product feedback Preparation of a delivery and of the essential elements for the products’ packaging and wrapping.

JOB DESCRIPTION: Operations Supervisor REPORTS TO: Boutique Manager / Operations Manager JOB PURPOSE Working with the Boutique Management, the Operations Supervisor is responsible for the day-to-day management of the non-selling functions of the Boutique. Responsibilities include overseeing shipping and receiving, after sales, inventory control, loss prevention, POS functions, facilities maintenance and assisting in management of all areas of Boutique operations as needed. TASKS AND RESPONSIBILITIES Ensure that all shipping and receiving functions that affect the store inventory are processed accurately by verifying purchase orders and ticketing and auditing the validation and verification reports. Maintain an orderly and neat stock and receiving area as well as the general maintenance of the store, ensuring merchandise is properly ticketed and sensored. Participate in all inventory and cycle counts. Oversee compliance of all associates with established Company policies, procedures, and standards, such as safekeeping of Company funds and property, personnel practices, security, inventory management, sales and record-keeping procedures. Train, coach, and manage all associates in execution of operations tasks, i.e POS procedures, return procedures, alteration requests, safety and security procedures, etc. Monitor the accuracy of receiving, transfers, damages, and returns-to-vendor (RTV's to Corporate to maintain the accuracy of the inventory. Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances. Willingness to adhere to all company policies, procedures, regulations, and standards. Previous retail stock/shipping/receiving experience Produce and maintain operational reports and records to ensure adherence to Company policies and procedures. Ensure that all back-of-house operations are properly set-up and organized Lock and secure the store and oversee compliance with all opening/closing and security procedures.Assist with the process of payroll management, and scheduling of associates, and ensure compliance with payroll budgets. Help solve problems that affect the store's service, efficiency, and productivity. Provide and inspire outstanding service to our customers.

ABOUT CHRISTIAN DIOR COUTURE House of Dreams, House of Talents “Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness. Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism. *The Little Dictionary of Fashion ** Published in English as Talking About Fashion PURPOSE OF THE JOB Directly reporting to the Store Director and to the Deputy Store Manager of our Boutique of Barcelona Paseo, the Department Manager will have a key role on his product category and be responsible for motivating the team to maximize profitable sales whilst, ensuring all KPIs, and delivering Dior class customer service. Being the owner of the category of product assigned, they constantly seek to improve the category business by developing and implementing innovative initiatives and action plan. They provide “Manager on Duty” coverage and helps to develop a collaborative and positive working relationship with the wider management. They will receive advanced training by HQ and participate to punctual seminars. Missions Description: TEAM MANAGEMENT: Managing the staff with the Store Manager and Deputy Store Manager. They will oversee coaching the team, developing talents daily and evaluating performance of sales team members. Lead the department team through briefing, goal setting, training on the product category and feedback sharing. Create a team spirit whilst managing, motivating, and driving the team to increase sales and ensure efficiency. Lead by example in demonstrating role model behavior. SALES & CUSTOMER MANAGEMENT: Maximizing sales results as well as various performance indicators on the product categories. Stimulating sales results based on a very good knowledge of the world of luxury and fashion. The person can attract and manage solid relationships with customers. Managing a portfolio of local and international clients. It is of the most importance that this person possesses excellent interpersonal skills and can create a long-term relationship based on trust and good communication. Tracking, monitoring, and communicating sales targets and KPIs. Being a Dior Ambassador for both customers and the store team and have a strong understanding of the brand DNA. PRODUCT SUPERVISIONING: Coordinating and monitoring the product category performances through both analysis and reports in agreement with the Retail Merchandiser to ensure an appropriate action plan to develop the business category. Training the team concerning the knowledge and the development of the products and keeping up to date the team with the market trends and business objectives. Being involved in purchasing and restocking in connection with the Store Manager and the Assistant Store Manager on their categories. Supervising stock management on their categories, organization (incl. inventory) and maximization. PROCEDURE MONITORING: Complying with the Company’s charter and overall prevailing codes and procedures. Ensure all company policies and procedure are properly applied, instruct and supervise staff in the correct execution of operating procedures within the shop.

House of Dreams, House of Talents “Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness. Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism. *The Little Dictionary of Fashion ** Published in English as Talking About Fashion Job Title: Client Development Manager F/M Career path: CDM Path Reporting line: Hierarchical, Store Director & Functional, Marketing Manager We are currently seeking for a CDM Manager based in Barcelona Paseo de Gracia who will be responsible of managing and developing the CDM Strategy & VIP clients within our boutique. Responsibilities: Ensure the appropriate management of VIP Clients of Christian Dior, maximising their potential within your boutique. Increase client loyalty, with a special focus on local clientele, in all departments in conjunction with Department Managers and Sales Associates. Develop a portfolio of clients at VVIC and Elite level Fully manage all strategic, operational and creative planning of VIP events alongside the Events team. Propose and facilitate local events with ROI to increase customer loyalty. Follow up Client Indicators within Product Categories and leverage the Events or Animations planned. Develop and roll out operational tools to support the team within each department. Support the Events team from the creation to execution of client events. Ensure CRM capture rate remains consistently above 90%. Provide feedback to the Head Office CDM team for continuous improvement of data. Monitor results and profitability of all actions implemented. Work on improving client segmentation, profiling and targeting for any action in order to improve ROI. Ambassador of Dior Be, at all times, a brand ambassador for Dior with all points of contact of the business Be it internally or externally by representing the brand in as many public/store events and activities, to promote Dior image, brand, service and products. Attend all internal external events relating to the CDM actions. Marketing Awareness Be fully aware of the communication/global marketing calendar and strategies Familiar with both local and overseas market situations and trends. Client Activations Work closely with the Southern Europe Retail Marketing Manager to recognize opportunities for client activations & Private Client Relations activities that will attract established customers and engage new ones. Implementation of key clienteling actions on existing and prospects with Diormag and Gifting program. Build and develop clientele loyalty by personally meeting as many clients as possible. Sales & CDM Operations Drive the strategy on Dior Journeys, to ensure 100% on Walk In, Welcome, FDA and Birthday Ensure data capture rate remains consistently above 90% Provide trainings to the Sales team on Dior CRM Tools. Implement a CDM rota among the Sales team to make sure all clients are contacted Provide Weekly and Monthly KPI reports for All Managers and Departments Support the team to drive the strategy from the KPIs on the shop floor (70% of time) Work on improving client segmentation, profiling and targeting for any action in order to improve ROI Increase client loyalty, with a special focus on local clientele, in all departments in conjunction with Department Managers Monitor results and profitability of all actions implemented with Retail Marketing Manager Full knowledge of back-office functions and boutique analysis (CRM, client recruitment, P&L, store activities, stock control, reports, VM rules etc). Ensure Dior standards are applied and maintained at all times in the merchandising, client experience and back-office activities Ensure that the Company procedures on security in relation to theft/pilferage are applied.

ABOUT CHRISTIAN DIOR COUTURE House of Dreams, House of Talents. “Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness. Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism. *The Little Dictionary of Fashion ** Published in English as Talking About Fashion PURPOSE OF THE JOB We are looking for a Sales Associate to join our amazing team at Christian Dior Couture in our flagship boutique of Madrid Ortega with a strong focus and expertise on the Men's Universe. As Dior Ambassador, the Sales Associate's responsibility is to contribute to the brand sales growth in the store, represent the brand values and be active in outstanding customer service. YOUR IMPACT You can implement valuable actions and strategies covering the following areas of responsibilities: SALES Achieve sales objectives through the effective use of sales techniques Demonstrate strong product expertise, engage clients through the details and stories of our products, especially for all the categories of Men Know the daily objectives and Key Performance Indicators (KPI) Identify customer expectations and advise them on products as well as add-on sales Provide a retail ceremony to all customers and go to an extra mile Understand how to handle customer database and clienteling MANAGEMENT OF THE RELATIONSHIP WITH CLIENTS Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication Develop local and international client book with the ability to recruit and develop top clients Problem-solving in partnership with the management team to ensure that each client issue is properly resolved to the benefit of the business and the client BACK-OFFICE SUPPORT Contribute to product reception, quality control before sale, and update the stock after sales, when necessary Elaborate and supervise product feedback Preparation of a delivery and of the essential elements for the products’ packaging and wrapping.