CHRISTIAN DIOR COUTURE careers empleo

House of Dreams, House of Talents “Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness. Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism. *The Little Dictionary of Fashion ** Published in English as Talking About Fashion Job Title: Area Visual Merchandiser Reporting line: Hierarchical, Store Manager- Functionally, VM Manager Country Department Description: South Europe retail zone is based in Milan, and covers retail operations for all the stores of Christian Dior Couture in 8 countries: Italy, Spain, Portugal, Morocco, Greece, Cyprus and Turkey Directly reporting in terms of functions to the Zone VM Manager and hierarchically to their base boutique Store Manager, the Area Visual Merchandiser is responsible for implementing and maintaining the VM global strategy in a defined area. Is the point of reference for the VM in-store, supporting, guiding and training them to achieve their objectives. The base boutique will be in Barcelona. Key Responsibilities: VM activities Image Ensure the Maison image standards are well implemented in all the boutiques in the area. Oversee the in-store client experience guaranteeing good lighting, music, videos and decoration elements on a day-to-day basis. Planning & Operations Manage store windows set-ups and collection launches in all the boutiques in the area to be in line with the VM and Merchandising Calendar. Collaborate with internal stakeholders (Retail, Operations, Merchandising and Marketing/Events) to ensure VM high-level execution. Collaborate with external suppliers ensuring the brand standards expectations. Coordinate the in-store VMs in the area for all the daily VM activities. Manage the VM props organization and inventories for all the boutiques in the area ensuring the good condition of these materials and informing any possible needs to the Zone VM Manager. Communication Provide qualitative feedback based on the central VM guidelines to the in-store VMs after any set-up. Use Photo-reporting as the main communication channel. Ensuring high-quality photos, respecting the timing and implementing any changes if needed after feedback. Be the link between the boutiques Retail Teams and the Zone VM Manager. Business perspective Plan product rotations in accordance with each boutique needs to maximize the sales, always ensuring alignment with central guidelines. Be familiar with the performance of the boutiques in the area, monitoring closely the sell-through per collection and universe. Training Provide continuous training to the VMs in the related area following the inputs and the updates coming from central VM department. Work on a plan to ensure the engagement of the Retail Teams on the day-to-day image standards maintenance.

“Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness. Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism. *The Little Dictionary of Fashion ** Published in English as Talking About Fashion We are looking for a Sales Associate for our LG, Accessories and Woman Ready-to-wear department to join our amazing team at Christian Dior Couture in Madrid Canalejas. As Dior Ambassador, the Sales Associate’s responsibility is to contribute to the brand sales growth in the store, represent the brand values and be active in outstanding customer service. You can implement valuable actions and strategies covering the following areas of responsibilities: SALES Achieve sales objectives through the effective use of sales techniques Demonstrate strong product expertise, engage clients through the details and stories of our products Know the daily objectives and Key Performance Indicators (KPI) Identify customer expectations and advise them on products as well as add-on sales Provide a retail ceremony to all customers and go to an extra mile Understand how to handle customer database and clienteling MANAGEMENT OF THE RELATIONSHIP WITH CLIENTS Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication Develop local and international client book with the ability to recruit and develop top clients Problem-solving in partnership with the management team to ensure that each client issue is properly resolved to the benefit of the business and the client BACK-OFFICE SUPPORT Contribute to product reception, quality control before sale, and update the stock after sales, when necessary Elaborate and supervise product feedback Preparation of a delivery and of the essential elements for the products’ packaging and wrapping. The company Christian Dior Couture is committed to the respect of the privacy of each of his Talent. For any question concerning the protection of your personal data from Dior, please contact us at the following address: [email protected] Encouraging inclusion and diversity in all its forms, Christian Dior Couture has been committed since its creation to its employees being able to be themselves and to be accepted in all their uniqueness within the Maison.

ABOUT CHRISTIAN DIOR COUTURE House of Dreams, House of Talents “Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness. Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism. *The Little Dictionary of Fashion ** Published in English as Talking About Fashion PURPOSE OF THE JOB We are looking for a Sales Assistant to join our amazing team at Christian Dior Couture in Puerto Banus this summer. As Dior Ambassador, the Sales Assistant’s responsibility is to contribute to the brand sales growth in the store, represent the brand values and be active in outstanding customer service. YOUR IMPACT You can implement valuable actions and strategies covering the following areas of responsibilities: SALES Achieve sales objectives through the effective use of sales techniques Demonstrate strong product expertise, engage clients through the details and stories of our products Know the daily objectives and Key Performance Indicators (KPI) Identify customer expectations and advise them on products as well as add-on sales Provide a retail ceremony to all customers and go to an extra mile Understand how to handle customer database and clienteling MANAGEMENT OF THE RELATIONSHIP WITH CLIENTS Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication Develop local and international client book with the ability to recruit and develop top clients Problem-solving in partnership with the management team to ensure that each client issue is properly resolved to the benefit of the business and the client BACK-OFFICE SUPPORT Contribute to product reception, quality control before sale, and update the stock after sales, when necessary Elaborate and supervise product feedback Preparation of a delivery and of the essential elements for the products’ packaging and wrapping.

Within Southern Europe zone and reporting to Iberia & Morocco Country Manager & Southern Europe HR Director, you will be responsible for all HR actions designed to contribute to optimal performance conditions for our store teams of Spain, Portugal & Morocco and the head office in Madrid. As a true partner to Retail, you will be a key contact for the Iberia & Morocco Country Manager, and will work closely with store managers in their day-to-day HR activities. You are also the main contact for the sales teams. You are responsible for recruiting the entire sales population, challenging and ensuring the best possible organization, by ensuring, through innovative sourcing, a perfect balance of profiles according to needs in terms of potential, seniority, language skills, product expertise. Drawing on your experience of monitoring teams, their potential and their career aspirations, you will adapt the company's development policy to the Iberian & Moroccan market, guaranteeing the development and retention of the organization's talents. You help to create ambitious and innovative development & career paths. For the whole perimeter, you will ensure that a positive social climate is maintained and that legal obligations are respected. You contribute to the zone's disciplinary files. You prepare budget exercises with operational staff and the C&B department, and monitor rolling. You ensure that the budgeted headcounts are respected. You are responsible for collecting and guiding end-of-year salary recommendations, advising operational staff while respecting the budget.

ABOUT CHRISTIAN DIOR COUTURE House of Dreams, House of Talents "Whatever you do - for work or pleasure - do it with passion! Live with passion!" Christian Dior Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. "Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality," he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses' happiness. Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior's "House of Talents" today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism. *The Little Dictionary of Fashion ** Published in English as Talking About Fashion YOUR IMPACT Directly reporting to the Store Director and to the Deputy Store Manager, the Client Development Specialist has the role of supporting and coordinating the team in all marketing activities, maximizing the impact on the return on investment. The CDS will be challenged on the growth of the local client's database and will perform actions to recruit new clients, retain existing clients, reactivate sleeping clients. Moreover, she/he has the role of analyzing the customer database, coordinate the day-by-day CRM actions. She/he will be the direct contact of the Marketing department in HO to all the tasks and activity related to clienteling in boutique. He/she will receive advanced training by HQ and participate to punctual seminars. Missions Description - Daily tasks Clients database: assure the accuracy of the database (correct information). Follow-up actions: pursue and coordinate the team on follow-ups on clients (clients that purchased the previous day, walk-in clients, birthdays) Specific CRM actions Events and animations: develop the target list, follow the call campaign in store, control the attendance, pursue the follow-up actions on the attendees to maximize the results. OTOs campaigns: organize and follow the OTOs campaigns in store. Clients' treatments: responsible for clients' targeting, invitation process, ROI for HQ treatments; treatments proposals and organizational support for local initiatives. Gifting: responsible for the correct use of the clients' gifts stock and coordination of the gifting actions (local celebration). Support the team in offering a high-end service in store (VIP room experience) Develop and retain partnerships for recruiting. Share figures and objectives on local clients on a weekly basis + dashboard study and analysis monthly (focused Client Dev; Diorly weekly)

Directly reporting to the Store Director and to the Deputy Store Manager of our Boutique of Barcelona Paseo, the Department Manager will have a key role on his product category and be responsible for motivating the team to maximize profitable sales whilst, ensuring all KPIs, and delivering Dior class customer service. Being the owner of the category of product assigned, he constantly seeks to improve the category business by developing and implementing innovative initiatives and action plan. He provides "Manager on Duty" coverage and helps to develop a collaborative and positive working relationship with the wider management. He will receive advanced training by HQ and participate to punctual seminars. Missions Description: TEAM MANAGEMENT: Managing the staff with the Store Manager and Deputy Store Manager. He will oversee coaching the team, developing talents daily and evaluating performance of sales team members. Lead the department team through briefing, goal setting, training on the product category and feedback sharing. Create a team spirit whilst managing, motivating, and driving the team to increase sales and ensure efficiency. Lead by example in demonstrating role model behavior. SALES & CUSTOMER MANAGEMENT: Maximizing sales results as well as various performance indicators on the product categories. Stimulating sales results based on a very good knowledge of the world of luxury and fashion. The person can attract and manage solid relationships with customers. Managing a portfolio of local and international clients. It is of the most importance that this person possesses excellent interpersonal skills and can create a long-term relationship based on trust and good communication. Tracking, monitoring, and communicating sales targets and KPIs. Being a Dior Ambassador for both customers and the store team and have a strong understanding of the brand DNA. PRODUCT SUPERVISIONING: Coordinating and monitoring the product category performances through both analysis and reports in agreement with the Retail Merchandiser to ensure an appropriate action plan to develop the business category. Training the team concerning the knowledge and the development of the products and keeping up to date the team with the market trends and business objectives. Being involved in purchasing and restocking in connection with the Store Manager and the Assistant Store Manager on his or her categories. Supervising stock management on his or her categories, organization (incl. inventory) and maximization. PROCEDURE MONITORING: Complying with the Company's charter and overall prevailing codes and procedures. Ensure all company policies and procedure are properly applied, instruct and supervise staff in the correct execution of operating procedures within the shop.

“Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness. Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism. *The Little Dictionary of Fashion ** Published in English as Talking About Fashion Job Title: Store Operation Manager Career path: Operation Path Reporting line: Hierarchical, Store Director / Assistant Store Director & Functional, Country Operation Manager Directly reporting to the Store Director, and functionally to the Country Operation Manager, the Store Operation Manager effectively ensures the smooth running of the day to day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers and implementing business driving initiatives. Being the owner of operational excellence, he/she constantly seeks to improve in-store process by developing and implementing innovative initiatives and action plan. He/she provides “Manager on Duty” coverage (Assist.Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He/she supports client experience by assisting Managers and S.A on the sales floor as needed. He/she will receive advanced training by HQ and participate to punctual seminars. Missions Description: Stock Management & Logistics Supervise, support and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers and shipments etc.), including ecommerce shipping to Regional Digital warehouse.As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures and best practices by all team members to strengthen loss prevention: in particular, manage the annual BISE (Best In Stock Excellence) certification Organize inventory management (weekly cycle counts and annual inventory)Process/internal control In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates) Be responsible for staff training on policy & process Care Services (Repairs & Returns) Supervise all after-sales requests : monitor client correspondence and follow up with administrative tasks, Review after-sales reports and initiate action plan as needed Be responsible for staff training on Care Services guidelines Till & Cash Management Supervise till operations Be responsible for expense control Store Systems Referent Be the referent for all “back-office” tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census/Cycle Count) : ensure staff training, adoption and correct use in the store Realize ad hoc demands concerning equipment / application access in E-services Support the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc.) Facilities Management Supervise supplies needs (uniform/consumable supplies)Maintenance and store upkeep

ABOUT CHRISTIAN DIOR COUTURE House of Dreams, House of Talents. “Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness. Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism. *The Little Dictionary of Fashion ** Published in English as Talking About Fashion PURPOSE OF THE JOB We are looking for a Seasonal Sales Assistant to join our amazing team at Christian Dior Couture in Barcelona and support the team for the summer seasonAs Dior Ambassador, the Sales Assistant’s responsibility is to contribute to the brand sales growth in the store, represent the brand values and be active in outstanding customer service. YOUR IMPACT You can implement valuable actions and strategies covering the following areas of responsibilities: SALES Achieve sales objectives through the effective use of sales techniques Demonstrate strong product expertise, engage clients through the details and stories of our products Know the daily objectives and Key Performance Indicators (KPI) Identify customer expectations and advise them on products as well as add-on sales Provide a retail ceremony to all customers and go to an extra mile Understand how to handle customer database and clienteling MANAGEMENT OF THE RELATIONSHIP WITH CLIENTS Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication Develop local and international client book with the ability to recruit and develop top clients Problem-solving in partnership with the management team to ensure that each client issue is properly resolved to the benefit of the business and the client BACK-OFFICE SUPPORT Contribute to product reception, quality control before sale, and update the stock after sales, when necessary Elaborate and supervise product feedback Preparation of a delivery and of the essential elements for the products’ packaging and wrapping.

ABOUT CHRISTIAN DIOR COUTURE House of Dreams, House of Talents. “Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness. Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism. *The Little Dictionary of Fashion ** Published in English as Talking About Fashion PURPOSE OF THE JOB We are looking for a Seasonal Sales Assistant to join our amazing team at Christian Dior Couture in Madrid at our Ortega boutique. As Dior Ambassador, the Sales Assistant’s responsibility is to contribute to the brand sales growth in the store, represent the brand values and be active in outstanding customer service. YOUR IMPACT You can implement valuable actions and strategies covering the following areas of responsibilities: SALES Achieve sales objectives through the effective use of sales techniques Demonstrate strong product expertise, engage clients through the details and stories of our products Know the daily objectives and Key Performance Indicators (KPI) Identify customer expectations and advise them on products as well as add-on sales Provide a retail ceremony to all customers and go to an extra mile Understand how to handle customer database and clienteling MANAGEMENT OF THE RELATIONSHIP WITH CLIENTS Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication Develop local and international client book with the ability to recruit and develop top clients Problem-solving in partnership with the management team to ensure that each client issue is properly resolved to the benefit of the business and the client BACK-OFFICE SUPPORT Contribute to product reception, quality control before sale, and update the stock after sales, when necessary Elaborate and supervise product feedback Preparation of a delivery and of the essential elements for the products’ packaging and wrapping.

ABOUT CHRISTIAN DIOR COUTURE House of Dreams, House of Talents. “Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness. Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism. *The Little Dictionary of Fashion ** Published in English as Talking About Fashion PURPOSE OF THE JOB We are looking for a season Stock Associate to join our amazing team in our boutique Madrid Ortega. Directly reporting to the Store Operation Manager or Store Director, the Stock Associate effectively will support the smooth running of the day-to-day stock operations of the store, with the objective of facilitating sales, delivering exceptional service to customers and implementing business driving initiatives. He/she supports client experience by assisting Managers and Sales Assistants on the sales floor as needed. Missions Description: Stock Management & Logistics support for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers, and shipments etc.), including ecommerce shipping to Regional Digital warehouse. Respect all the procedures related to storage rules, stock procedures and best practices Support during the inventory activities (weekly cycle counts and annual inventory) Realize the administrative follow up of Care Services and support sales team on key procedures Store Systems Have knowledge and show respect of key policies and processes Have knowledge and show exemplary use of all « back-office » tools Facilities Management Supervise supplies needs (uniform/consumable supplies) Maintenance and store upkeep