KENZO careers empleo

As a sales associate for Kenzo store La Roca, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.You'll be in charge of: • Welcome all our clients to the Store ensuring the client feels comfortable in the environment.• Greet our clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice• Introduce additional complementary products targeted to your client and share product knowledge.• Process the sale in a confident and professional manner whilst maintaining the relationship with the client• Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client• Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Kenzo image• Exceed all behavioural requirements in the Store adhering to the dress code and appearance guidelines as indicated by the Store Manager• Actively drive your product knowledge by keeping up to date with fashion trends, participating in in store training, updating yourself on all product lines and searching out relevant information on products• Support the control and management of stockA business contributor :• Achieve sales targets and KPIs and contribute to the Point of Sales’ action plans• Communicate high quality feedbacks to Managers (in Store)• Be aware of business environment including local competition (participate in the collection of rankings, turnover and know the best practices, best sellers, etc.)A client developer :• Master the selling ceremony (from welcoming to after sales services) to all Clients• Master a perfect knowledge of product’s information (collection, season, composition, etc.) and brand storytelling • Build customer loyalty and engagement by developing long-term relationships (date collection, thank you cards, invitations, etc.)• Create and optimize strong connections with personal shoppers, personal stylists, conciergeries, etc.)A buddy and team player :• Demonstrate team spirit and help others improve their skills (especially towards new joiners)• Demonstrate autonomy and commitment to guarantee a business continuity at any time

As a sales associate for Kenzo store La Roca, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.You'll be in charge of: • Welcome all our clients to the Store ensuring the client feels comfortable in the environment.• Greet our clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice• Introduce additional complementary products targeted to your client and share product knowledge.• Process the sale in a confident and professional manner whilst maintaining the relationship with the client• Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client• Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Kenzo image• Exceed all behavioural requirements in the Store adhering to the dress code and appearance guidelines as indicated by the Store Manager• Actively drive your product knowledge by keeping up to date with fashion trends, participating in in store training, updating yourself on all product lines and searching out relevant information on products• Support the control and management of stockA business contributor :• Achieve sales targets and KPIs and contribute to the Point of Sales’ action plans• Communicate high quality feedbacks to Managers (in Store)• Be aware of business environment including local competition (participate in the collection of rankings, turnover and know the best practices, best sellers, etc.)A client developer :• Master the selling ceremony (from welcoming to after sales services) to all Clients• Master a perfect knowledge of product’s information (collection, season, composition, etc.) and brand storytelling • Build customer loyalty and engagement by developing long-term relationships (date collection, thank you cards, invitations, etc.)• Create and optimize strong connections with personal shoppers, personal stylists, conciergeries, etc.)A buddy and team player :• Demonstrate team spirit and help others improve their skills (especially towards new joiners)• Demonstrate autonomy and commitment to guarantee a business continuity at any time

As a sales associate for Kenzo store Las Rozas, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.You'll be in charge of: • Welcome all our clients to the Store ensuring the client feels comfortable in the environment.• Greet our clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice• Introduce additional complementary products targeted to your client and share product knowledge.• Process the sale in a confident and professional manner whilst maintaining the relationship with the client• Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client• Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Kenzo image• Exceed all behavioural requirements in the Store adhering to the dress code and appearance guidelines as indicated by the Store Manager• Actively drive your product knowledge by keeping up to date with fashion trends, participating in in store training, updating yourself on all product lines and searching out relevant information on products• Support the control and management of stockA business contributor :• Achieve sales targets and KPIs and contribute to the Point of Sales’ action plans• Communicate high quality feedbacks to Managers (in Store)• Be aware of business environment including local competition (participate in the collection of rankings, turnover and know the best practices, best sellers, etc.)A client developer :• Master the selling ceremony (from welcoming to after sales services) to all Clients• Master a perfect knowledge of product’s information (collection, season, composition, etc.) and brand storytelling • Build customer loyalty and engagement by developing long-term relationships (date collection, thank you cards, invitations, etc.)• Create and optimize strong connections with personal shoppers, personal stylists, conciergeries, etc.)A buddy and team player :• Demonstrate team spirit and help others improve their skills (especially towards new joiners)• Demonstrate autonomy and commitment to guarantee a business continuity at any time

BRAND AMBASSADOR:Carry and communicate an authentic passion and pride for the brand.Embody the brand image for customers and the store team showing a strong understanding of the brand DNA.Lead by example in demonstrating behavior that reflects the values of the brand and the ambition of the business objectives.GENERAL STORE VISUALS / CLIENT MANAGEMENT:Implement and maintain all visual guidelines.Maintain store standards to always reflect an elevated brand image.Enhance customer service standards to ensure world class service is consistently delivered to all guests and clients.Develop and drive a CRM strategy.Ensure standards for quality of the selling ceremony, customer service, and post sales service.Effectively model personal presentation standards to lead as an example that is consistent with brand requirements.SALES / BUSINESS MONITORINGManage and motivate the team to increase sales and deliver productivity.Manage stock levels in the boutique making sure sufficient merchandise is available to achieve targets.Ensure stock loss is minimized by conducting weekly cycle counts and bi-annual inventories.Liaise with Managing Director to set sales and KPI targets for the team.Monitor and communicate market trends in the retail industry to create competitive strategies for the store and brand.Monitor sales performance, analyze results, and forecast trends to propose action plans to maximize sales.TEAM MANAGEMENT / BACK OF HOUSE OPERATIONS:Schedule consistent group and individual monthly reviews with the team to communicate clear objectives, recognize success, and provide performance feedback.Consistently Coach, Train, and Develop the sales team to ensure a high performance atmosphere.Ensure all Company policies and procedures are adhered to and take the time to clearly message when they are not.Submit weekly reports to the relevant stakeholders in Paris.Build strong relationships with local and remote stakeholders.