Sales Supervisor - Mallorca Fashion Outlet
MICHAEL KORS
Sales Generation
Meet personal and store sales goals Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales Utilize elevated levels of sales and service to maximize sales performance Demonstrate an in-depth knowledge of the merchandise After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction Ensure all sales related policies and procedures are maintained Maintain a keen interest in the fashion industry and market trends Customer service
Support and encourage staff to provide the highest level of customer service Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise) Operations
Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management Assist in the training of sales staff in all areas of appropriate register usage and maintenance Understand and properly execute all management register functions Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork Participate in inventories
Indefinido