TIFFANY & CO careers empleo

Key Accountabilities: Elevate in store experience by consistently delivering memorable moments of joy for our clients. Demonstrate thoughtfulness, curiosity and optimism: a Senior Client Advisor is a passionate brand ambassador seeking to provide genuine and personalized Tiffany Touch during every client interaction. Focus on Client Experience Behaviors aligned with luxury standards and Tiffany style. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action, organizing Private Appointments both inside and out of the store and proactively prospecting new clients through his/her network. Deepen the relationship with our clients to drive lifetime loyalty. Partner with Store management team and Headquarter CRM and Client Relations to work on the care and development of VIC. Participate in local and international High Jewelry events of the brand. Resolve client and peers concerns leveraging judgment and thorough knowledge of policy, procedure and guidelines. Demonstrate sales leadership; Capture client data during interactions to cultivate new and existing clients , work on BIOs, strategically building up key information to feed client book and ad hoc outreach action plan to develop a lifetime relationship. Drive business through key product pillars. Strong focus on Diamond Expertise & High Jewelry Sales. Respect Brand standards in terms of grooming and behavior at all time. Ensure compliance with all internal control procedures and maintain inventory accuracy.

SALES Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs: Manage and motivate the team to consistently achieve or exceed store sales target. Drive client development activities among individual team members to cultivate new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Drive business through key product pillars and KPIs. SERVICE Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint: Lead, model and coach based on client feedback. Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action on client feedback to improve client service. TALENT Attract, hire, and retain top talent to cultivate a climate of high performance: Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results. Leverage and utilize training and development offerings to effectively support growth and development to drive performance. OPERATIONS EXCELLENCE Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement: Ensure exceptional operational support to drive sales and service. Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices Ensure compliance with all internal control procedures. Required Qualifications Minimum of 5 years of retail or luxury retail store management experience or relevant client related experience (e.g., hospitality). Proven track record in sales generation, managing the achievement of sales results. Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market. Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.). Spanish (Catalan) and English speaking abilities are mandatory, a third language is an appreciated plus. Preferred Qualifications: A college/university degree. Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred. #LI-SM1