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Who we are...At AWWG, transformation is embedded in our DNA. Founded in 1998 under the name of Pepe Jeans Group. With headquarters in Madrid, Spain, and design offices in London and Nice, this global fashion group integrates the iconic brands Pepe Jeans London, Hackett, and Façonnable. AWWG also has the master franchisee and agency for Tommy Hilfiger (Spain and Portugal) as well as the agency for Calvin Klein, DKNY, Donna Karan, and Karl Lagerfeld (Spain and Portugal).AWWG currently has over 3,500 points of sale, a presence in 86 countries globally, and a workforce of more than 4,500 employees of 79 nationalities. As a global retail platform, the Group is committed to constant evolution and to creating brand equity by transformation, in line with the changes, challenges, and inherent needs of the industry. The three iconic brands are unified as part of AWWG while each maintains its own strong DNA and values, built up over thirty years in the retail sector with strong design teams, product development, and brand enhancement. AWWG continuously evolves, pushing the limits and defying the status quo to create value through innovative, aspirational, and sustainable products that prioritize excellence, craftsmanship, differentiation, and quality.The project!:The mission of the Customer Service team is ensuring the highest quality standard for our customers in Spain and Portugal, supporting their wholesale business througheffective and efficient processes and helping them to achieve their sales goalsand objectives.What will the role entail?:- Customer Master Data: Initiate and monitor new customer creations/amendments according to Sales instructions.- Order Management: Responsible for raising Sales Orders as well as ensuring orders received via interface (sales) are correctly integrated on SAP. Monitor that orders are dispatched.- Returns Management: Return orders for faulty or commercial reason are raised according to agreed conditions- Invoicing: in coordination with credit department, CS team will monitor and do the follow up to pre-pay customers, releasing the orders when appropriate- Reporting: Elaborate weekly/monthly/ad hoc reports to monitor performance in order to identify trends and deviations- Claims management: as main point of contact for wholesale customers, CS team will collect, investigate and resolve incidencesWhat do we offer?Great international working environment.Home office depending on the position.Flexible working hours.Flexible benefits.Gympass

The Account Coordinator will be responsible for achieving sales plan and target KPI's for the assigned region. The role of a Account Coordinator is to have passion for people and service, with experience in retail, artistry and education. The candidate must be a strong seller, with the ability to recruit, consult and build a sale while adhering to our retailer's guidelines and standards. An Account Coordinator must have the ability to successfully plan and conduct events & trainings at store level. They should possess effective communication skills, execute timely reporting practices and build collaborative relationships. Excellence in client service, artistry and working in an entrepreneurial environment is critical to the success of this role. Essential Job Functions: Responsible for the achievement of retail sales plan and corporate KPI for the region Delivering Best-in-class education to elevate brand awareness and drive sales Builds strong collaborative relationships both internally and externally Ability to implement a focused strategy to drive results, in line with corporate objectives Adhere to all budgets. For example, freelance and the ABH expense policy. Accountable for completing all administrative assignments by the respective due date Uphold ABH Dress code guidelines, while consistently evolving looks to reflect current trends Time Breakdown: Majority of time is spent in-store driving retails sales via consumer interaction and engaging with retailer employees Office time is approximately 1.5 days per month Social Media & Virtual Support will vary by region and be based off the needs of the business. Requirements: 3-5 years of cosmetic retail experience Experience managing a one-million-dollar counter or more for 3+ years while driving a successful business Driven to achieve results Demonstrated ability to inspire, coach and develop others to promotion Ability to make strategic decisions based on sales analysis Track record of meeting sales targets and KPI Ability to work collaboratively and build positive/effective business partnerships Effective communication skills Entrepreneurial mindset Memorable, positive, and professional presence Self-motivated and goal oriented