Todas las ofertas de empleo Help desk

As part of the IT Team, you will be responsible for supporting GANT Iberia team.ResponsibilitiesEnd-User Support: Provide responsive and professional technical assistance to internaloffice users and retail staff, handling a variety of hardware, software, and connectivityissues.• Hardware & Software Troubleshooting: Diagnose and resolve issues with Windows andmacOS operating systems, Microsoft Office applications, and various business-specificsoftware. Support for Apple products, including Macbooks, is also required.• Network Support: Assist with basic network troubleshooting, including supporting CiscoMeraki systems and other network-related issues as required.• Incident Management: Manage and resolve support tickets within established SLAs,escalating more complex issues to the Managed Service Provider or internal IT ServiceManagers as necessary.• Onsite Presence: Maintain a strong onsite presence, providing face-to-face support andensuring the smooth operation of IT systems in the office environment.• Escalation Handling: Effectively handle escalations, ensuring issues are prioritized andcommunicated to the appropriate teams or individuals for resolution.• Collaboration: Work closely with the IT Operations team, including external ManagedService Providers and IT Service Managers, to ensure comprehensive support and seamlessoperations.• Documentation: Maintain accurate records of support requests, resolutions, and processesto improve service delivery and support knowledge management.

The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: Veepee. This coalescence marks a new chapter in its European history. With Privalia, vente-exclusive, Eboutic and vente-privee, Veepee achieved a 3.3 billion Euro turnover as of 2024. Present in 10 countries, Veepee is taking a leading role in the European digital commerce landscape. JOB DESCRIPTION We are looking for enthusiastic, motivated and naturally curious profiles who want to learn and improve Veepee's Help desk level. Your main mission will be to answer user requests and ensure the follow-up until it's solved. This position will be based in our office in L'Hospitalet with regular travels to our warehouse in Santa Oliva. TASKS Being the key point of contact for the local users in the offices and warehouses Install and configure computer hardware, operating systems, applications, phone and video conferences Address issues both face-to-face and remotely Troubleshoot system and network problems and diagnose and solve hardware issues (Windows and Mac) Resolve and/or replace faulty hardware Process warranty replacement of hardware Support the deployment of new applications Respond and close tickets within approved SLA Work continuously on tasks until completion Assist in IT projects, system upgrades, and rollouts as required Maintain accurate documentation of support requests, incidents, and solutions Ensure compliance with company IT security policies and data protection standards.MUST HAVE skills Superior Graduation in an IT field 2 years experience on a similar production, operation and support environment Windows / MacOS Google Workspace Active directory basic skills Office (all versions) / Gsuite Jira Service Desk Android/iPhone Excellent communication and customer service skills NICE TO HAVE skills Network knowledges Hardware devices such as Zebra Android in warehouse environment BENEFITS Variable bonus Dynamic and creative environment within international teams The variety of self-education courses on our e-learning platform The participation in meetups and conferences locally and internationally Video games, beer, and quiz parties with colleagues RECRUITMENT PROCESS 1 30-minute HR Screen with a Veepee Recruiter 2 ITW with the Support Manager by visio 3 Team Interview on site We are convinced that it is up to you to define the way you work, to develop yourself, and to progress. At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis. COMPANY For more information about our ecosystem: https://careers.veepee.com/veepee-tech/ WHO WE ARE Veepee is a tech community of 600 collaborators who play a key role in Veepee's innovative strategy. From Warsaw to Sevilla, through Brussels, Amsterdam, Paris, Nantes, Nice, Barcelona, and Madrid all our projects are developed in an agile environment with a wide skills variety where you'll be sure to find your place, no matter the technology you work with. If you love to try things why don't you jump on this new adventure? Need more info > https://careers.veepee.com/en/ Vente-privee.com processes the collected data to handle the recruitment process, and to evaluate your ability to carry out the job offered and your professional skills. You can learn more about our use of your data and your rights by reading our recruiting privacy policy.

HERE'S WHAT WE'LL DO TOGETHER: Ready to take on a fantastic role as a Sales Support Specialist with focus on the DACH Region? As a Sales Support Specialist, you'll be one of the key contacts for our Wholesale, Consignment, Franchise, and B2B customers. You'll play a vital role in supporting the sales of our brand's products to a strong portfolio of clients. Your mission: deliver outstanding service and build lasting relationships between the brand and its customers. We're looking for a Team Player - someone who treats customers with a friendly, solution-oriented attitude and resolves inquiries efficiently and professionally. YOUR TASKS & RESPONSIBILITIES: Act as a stakeholder in onboarding new customers, including B2B setup and account activation. Oversee order book management and follow up on sales appointments. Monitor item availability, lead time changes, deliveries, packing slips, and invoices-communicating discrepancies to relevant stakeholders. Support and monitor accurate order entry. Manage the shared email inbox and ensure professional, timely responses within 24 hours. Collaborate cross-functionally with Sales, Finance, IT, EDI, Merchandise Planning, and Allocation teams.